Below are some of are common questions about orders
Some of our products and collections are sold on pre-order basis. We mostly stock PhiBrows collection and all the other collections are pre-order.
Please contact our support team, include required information about your order and describe the issue you are facing.
Please log into your account (if you made one while ordering) and click on your profile. Order history will be the first in view.
If however you have not registered previously or while ordering, please contact us and request information about your order. You can do it here.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
You can qualify for free delivery when ordering over £300 in the UK. International orders do not qualify for free shipment.
After the order is taken, and if it is in stock, the usual delivery period within UK is 1-5 working days. If some of the products are from the pre-order lists, it could take up to 3 weeks to receive the order. Please plan your orders upfront.